Contour Latex & Down Pillow
Pairs well with
Pillow Dimensions:
64cm x 42cm
Profile
Thinner Edge: approx 12cm
Thicker Edge: approx 14cm
Curve/dip in centre: approx 9-10cm
Please note pillow dimensions may vary by a few centimetres due to the natural variations of 100% natural materials.
Guarantee & Product Care
To keep your natural pillow fresh and increase its longevity, we recommend the use of a pillow protector as well as regular airing. Standing your pillow up on its side each morning will help provide airflow to the underside. This pillow contains Organic Latex inside a duck down cover, we advise keeping the latex out of direct sunlight to ensure a longer-life span and keep the latex from degrading. This pillow also features a removable cover which can be washed on a gentle machine cycle and line dried. We strongly advise against washing the latex component of the pillow or using sprays.
For help with product care please email support@naturalbedding.com.au.
Our warehouse team do their best to check every item prior to shipment, however if a product has slipped through the cracks and you receive something that contains a fault please reach out to us so we can rectify this for you.
Please view our returns policy here.
Due to the range of customers we deal with, many having severe allergies and sensitivities, there are certain products within our range that we are unable to return because they cannot be resold even if a customer says the product is unused. As you can understand, some people after trying the a product would still claim it to be unused and we just cannot risk selling this product to a different customer who may experience an adverse reaction.
Shipping
We ship our bedding accessories and pillows from Monday to Friday, same day where possible, subject to products being in stock and available. In-stock items will be dispatched no later than 3 business days from order via Australia Post or one of our third-party courier partners. Delivery timeframes will vary depending on where you are based but generally are estimated to be 3-10 days after dispatch. Tracking details will be supplied once the order has been dispatched. Please allow additional time for dispatch and delivery during busy periods and sale times.
From 26 June 2023 Australia Post will no longer be leaving 'sorry we missed you' cards – a change aimed to provide a better customer experience, reduce paper waste, and improve efficiency and convenience. Please ensure that you have included both a mobile number & email when placing your order so Australia Post can communicate with you if no one is home to receive your package.
Shipping rates start from $10 for standing shipping, medium + large orders/items will be charged at a higher rate. The final delivery charge for your order will be calculated at the checkout. To view the overall cost of your delivery, please add all items to your shopping cart and ensure your delivery suburb and postcode are correct.
Returns and Exchanges
We can offer a store credit or exchange on all bedding accessories except pillows & clearance items. Please note that we’re unable to issue refunds for change-of-mind returns. Provided you have not used your item or removed the packaging, simply email our team to notify them of your change of mind - contact us here to organise your return. We’ll get in touch with you as soon as possible to start the process. If your change-of-mind return is approved, you will need to return the items/s to our Sydney Warehouse in original packaging at your own cost.
You must return a product within 14 days of receiving the items, in unused condition with all original packaging to our warehouse, for a store credit or exchange. The cost of shipping for returned goods and replacement goods must be covered by the customer. We suggest you use registered mail to ensure the goods reach us safely. The returned goods must be received by our team before replacement goods can be dispatched.
Items that are purchased during a sale, custom made, ordered specially for you or at a discounted price are not able to be returned or exchanged.
If you are seeking a refund this is up to the discretion of the company, however please note that if a refund is approved it will be subject to a $20 administration fee + minimum 1.5% transaction fee, based on the payment method that was originally used.
